What is my DirectAdmin password?

Our Web Hosting and Reseller Hosting packages at Rowan Cloud use the DirectAdmin control panel to help you manage your website. The Direct Admin control panel has unique logins for each web hosting or reseller hosting package. So if you have three Web Hosting packages, then you have three different DirectAdmin logins, one for each package.

How to reset your DirectAdmin account password

If you don't know the login of your specific hosting package, you can follow these steps to reset it.

1. Login to your Rowan Cloud client area, here.
2. Select the "Services" dropdown and select "My Services"

3. Select the row of the relevant Web or Reseller package that you want to reset the password for

4. Under the actions on the left, select "Change Password".

5. Enter your new desired password and then select "Save Changes"

6. You should now be greeted with a success message, if you receive an error message, please get in touch with us.

We hope this tutorial has been useful and that you have now successfully reset your web hosting service password, leaving you to conquer your adventure on the web!

If you still find yourself in the search for answers, please send a ticket to us, we will be very pleased to help.

• A chat channel
• Live status information about our network

To gain access to these, you'll need to link your Discord account to your client area account, one Discord account can be linked per client area account. You must have an active hosting service or domain name to access these exclusive channels.

How do I know if I am eligible?

To be eligible you will need an active hosting product or domain name. After linking your Discord account to your Rowan Cloud account, you will automatically receive access if you are eligible. If you are not eligible you won't receive the role until you are, and if at any point in time, your hosting products or domain names are no longer active, your access will be revoked.

How do I link my client area account?

Linking your client area account is simple, just follow these 5 steps:

1. Get your Discord User ID, for more information on how to get this, check out Discords guide on Where can I find my User/Server/Message ID?.
2. Now login to your Rowan Cloud client area.
3. Select "Hello, Name!" from the client area menu navigation, and select "Account Details" from the presented menu dropdown, like below:

4. On the account details page, scroll down until you reach the "Discord User ID" field, here fill in your Discord User ID, like below:

5. Scroll to the bottom of the page and select "Save Changes".

Your Discord account is now linked to your Rowan Cloud account through the client area.

How long does it take to receive access?

It can take up to 2 minutes for your access to be assigned. We will only reach out to you when assigning or retracting access (you will need Discord DMs enabled to receive these notifications, we won't reach out if you're not eligible.

If you are expecting access, but don't receive access within 2 minutes, please open a ticket with our awesome support team who would be more than happy to help!

We'd love to hear your feedback on what you think about this article we have written for you. Feedback is essential to us improving and keep on at what you love, open a ticket with us to share any feedback you might have.

We hope this tutorial has helped you in your quest for an answer! If not, or you're still uncertain about something, please reach out to our support team who are waiting to help you.

What does it mean?

To keep services running smoothly for all customers, each hosting service is given its set amount of resources such as CPU, RAM, IO and entity processes alongside your plan's disk usage. This prevents what's known as "resource hogging" where one hosting account on the server uses so many resources, that other hosting accounts don't have enough to run smoothly.

The 508 Resource Limited Is Reached error is shown when the hosting account has continuously breached the resource limits that are assigned to it.

What could be causing it?

There are a range of different things that could be causing these limits to be reached, such as:

• Poorly coded software or script, a poorly coded software or script could be using more resources than it should due to poor development.
• Outdated software/plugins, outdated versions of software such as WordPress or outdated plugins of those software could be causing large amounts of resource usage, ensure all software and plugins are up to date.
• Visitor numbers, it's possible it's the number of visitors that are causing you to run out of resources, sometimes these can be natural visitors or malicious users flooding your website with fake users to take it offline.

There is a huge list of possibilities for the issue, however, these are the main ones to look out for.

How do I see which resources I am hitting?

It's quick, easy and straightforward to check which resources you are exceeding, just by following these quick and easy steps:

1. login to your Rowan Cloud DirectAdmin control panel,
2. On the left-hand menu bar, open the "Extra features" dropdown and select "Resource Usage"

If in the last 24 hours, you have not reached any of your recourse limitations, you will see the following message:

However, if your site has, you will see a list of the issue(s) your site has experienced with reaching its resource usage in the last 24 hours.

How can it be solved?

If you have tried checking for poorly coded software/scripts, and outdated software/plugins and are confident your resource usage is due to visitor numbers, your best course of action would be to upgrade your hosting plan with us, each hosting plan gets different tiers of resources, meaning the higher the hosting plan you are on with us, the more visitors etc... it can accommodate.

Alternatively, you might want to reach out to our customer service to get the best advice tailored towards your specific scenario.

Feedback is so important to us, it's what keeps our business going, and it drives us to do better, if you have any suggestions, improvements, criticism or praise regarding this or any other of our articles, please, get in it touch as we would love to hear it.

We hope that this Rowan Cloud tutorial has been of help to you, if you are still left with questions, or still experiencing issues, please contact us, we would love to help you, just get in touch using the "Still need help?" dialogue below, we're here for you with a smile!

1. First log in to our client area at https://rowan.cloud/clients/.
2. Once logged in select the large blue button called "Services", as per below.

3. From the table, select the virtual private server that you wish to adjust your plan of, in my case, it's my 2GB VPS with the hostname "WorkVPS".

4. On this page, you should be able to see an option called Upgrade/Downgrade options under the left-hand "Actions" menu.

4. You will now be shown a list of eligible products to choose from that you can upgrade to, select "Choose Product" on the service you want to upgrade to.

6. Continue to follow the on-screen instructions to complete payment for your VPS plan adjustment.

Most of the time upgrade orders go through automatically, however, sometimes our staff need to do a little work, if it can't happen automatically, our team will reach out to you via a support ticket within a few hours.

We love feedback, if you have any suggestions, improvements, praise or criticism about this article, we would love to hear it to help improve your, and everyone else's experience, let us know by opening a support ticket.

We hope this Rowan Cloud tutorial helped you, if you still have any questions or have any issues with changing the plan of your Rowan Cloud VPS, please reach out to our support team using the button below this article, a member of our team will be more than happy to help out.

1. Lawful Use

All services provided by Rowan Cloud may be used for lawful purposes only. Users are prohibited from transmitting, storing, or presenting any information, data, or material in violation of any United Kingdom federal, state, or city law. This includes, but is not limited to, copyrighted material, threatening or obscene material, and material protected by trade secret laws.

2. Indemnification

Users agree to indemnify and hold harmless Rowan Cloud from any claims resulting from the use of the service that damages the user or any other party.

3. Prohibited Content

Prohibited content includes any material promoting illegal activities or causing harm to Rowan Cloud servers or any other server on the Internet. This encompasses, but is not limited to, pirated software, hacker programs or archives, and Warez sites.

4. Account Termination

If an account is found to contain illegal activity, illegal files, or violates the terms outlined herein, Rowan Cloud reserves the right to immediately terminate the service without notice.

5. Disk Usage

All account plans come with a predetermined disk allowance. Users exceeding this limit will be billed at £1.00 per gigabyte.

6. Fair Usage

"Unlimited" features are subject to fair use and should align with providing a standard publicly available website.

7. IRC (Internet Relay Chat)

IRC or IRC bots are not allowed on our servers.

8. Server Abuse

Any attempt to undermine or cause harm to a server or customer of Rowan Cloud is strictly prohibited, and violators may face account cancellation without a refund.

9. Refusal of Service

Rowan Cloud reserves the right to refuse, cancel, or suspend service at its sole discretion.

10. Billing

Billing occurs on the Account Activation Date, with payment due by the specified payment due date. Failure to make timely payments may result in immediate termination of the agreement.

11. Service Fees

Certain services carry a setup fee, and clients are responsible for outstanding fees upon termination.

12. Money Back Guarantee & Refund Policy

A 24-hour Money Back Guarantee is offered for new customers. Domains and SSLs are non-refundable. Account reactivation after non-payment incurs a £20.00 fee.

13. Account Deactivations

Accounts deactivated due to non-payment require a £20.00 reactivation fee.

14. Cancellation Refunds

No partial monthly fee refunds are provided. A 30-day notice is required for the cancellation of a dedicated server.

15. Violations

Violations of these policies should be reported to admin@rowan.cloud.

16. Disclaimer

Rowan Cloud is not liable for system downtime, crashes, data loss, or estimated profits. Services may be resold, and Rowan Cloud holds no responsibility for clients' account use.

17. Account Activation

By activating an account, users agree to the outlined policies and disclaimer.

18. Server Uptime Guarantee

Rowan Cloud guarantees 99% service uptime. Excessive downtime qualifies for a pro-rated refund.

19. Amendment of Policies

Rowan Cloud reserves the right to amend policies without notification.

Why must I do this?

For security, only local connections are allowed to databases by default, this prevents unauthorized users from guessing the password of your MySQL user. This keeps your account, and our servers, as safe as possible.

What if I am not on RowanCloud?

This tutorial should be transferable to other hosting providers that use DirectAdmin, however, some hosting providers block remote MySQL connections on a firewall level, not a MySQL level, therefore, it is important to check with any other hosting provider before proceeding.

Requirements

- RowanCloud web hosting service
- An already created MySQL database in DirectAdmin Access to your DirectAdmin account

Step 1 - Login to DirectAdmin

Using your preferred web browser (we recommend Chrome or Safari), navigate to your DirectAdmin control panel, here at RowanCloud, ours can be found at https://ws1.noc532.com:2222. Your login credentials are separate from your billing account login, they are available in the billing area when you select the service.

If you have issues accessing your account, please contact us.

Step 2 - Access MySQL management

Once you have access to DirectAdmin, you will need to access the MySQL Management section of the DirectAdmin control panel. On the default theme at RowanCloud, it can be found here: Account Manager >> MySQL Management.

Step 3 - Select the database

On the list of MySQL databases, select the MySQL database that you wish to allow remote connections to.

Step 4 - Configure the remote access

On this page, towards the bottom, there is a section called “Access Hosts”, under this section is where you can add new authorized connection addresses’ and delete existing authorized connection addresses’.

You can either enter the IP address of the connecting client, or if you don’t wish to restrict access to a specific IP address you may use “%”, however, only do this if you absolutely must, as it could have security implications on your account.

Note: If you are no longer using an old connection address, please delete it to ensure your account maintains as high a security profile as possible.

Step 5 - Save changes

To save your entered record, select “Add New”.
This will immediately authorize your specified entry to access the database.

Thank you

We hope that this tutorial has been of use to you and allowed your remote client to access your DirectAdmin hosting account's MySQL database.

If this tutorial hasn’t had the desired result, and you are a RowanCloud customer, please contact us.